Frequently Asked Questions (FAQs)
FREQUENTLY ASKED QUESTIONS
ABOUT OUR STORE
Q: What is The Creative Empress?
A: The Creative Empress specialises in personalised gifts, bespoke creations and treasured keepsakes, made for you with love.
Q: What is Rooted in Grace?
A: Rooted in Grace is our luxury Christian lifestyle collection, offering faith-inspired journals, clothing and accessories for every generation.
Q: Do I need to order from two separate websites?
A: No. Both The Creative Empress and Rooted in Grace are available through our one website and checkout.
PERSONALISED ORDERS
Q: Can I personalise my order?
A: Selected products can be personalised with names, photographs, messages or designs. Available options are shown on individual product pages.
Q: Can I change my personalisation after ordering?
A: Please contact us as soon as possible. Once production has started, changes may not be possible.
Q: Will my product look exactly like the website image?
A: We aim to represent our products accurately. Slight differences in colour or positioning may occur due to screen settings and production processes.
JOURNALS AND CLOTHING
Q: What types of journals will Rooted in Grace offer?
A: Our planned collection includes Bible study, prayer and reflection journals, with options for adults and children. Availability will be shown on the website.
Q: Will clothing be available in different sizes?
A: Available sizes, colours and care instructions will be listed on each clothing product page.
ORDERS AND DELIVERY
Q: How long will my order take?
A: Processing times vary depending on the product and whether personalisation is required. Please check the relevant product information and our Delivery Information page.
Q: How much is delivery?
A: Available delivery options and charges will be displayed at checkout.
Q: Can I track my order?
A: Tracking details will be provided where a tracked delivery service is used.
RETURNS AND SUPPORT
Q: Can I return an item?
A: Return eligibility depends on the product and circumstances. Non-personalised items generally qualify for statutory online cancellation rights, while clearly personalised goods are usually exempt from change-of-mind cancellation. Faulty goods remain protected by UK consumer law. Please see our Returns & Refunds page.
Q: What if my order arrives damaged or incorrect?
A: Please contact us promptly through our Contact Us page with your order number and details of the issue.
Q: How can I contact you?
A: Visit the Contact Us page on our website and send us your enquiry. We will respond as soon as reasonably possible.
