Delivery Information

At The Creative Empress, we take pride in carefully preparing every order. Whether you are purchasing a personalised gift or something from our Rooted in Grace collection, we aim to make your shopping experience as smooth as possible.

Order Processing

Many of our products are made to order. Processing times vary depending on the item, personalisation requirements and order volume. Any estimated processing times will be communicated at checkout or in the relevant product description.

UK Delivery

Delivery options and applicable charges will be displayed at checkout. Delivery estimates begin after your order has been prepared and dispatched.

Personalised and Made-to-Order Products

Please double-check all names, dates, spellings and other personalisation details before placing your order. Personalised products may require additional preparation time.

Rooted in Grace Collection

Journals, clothing and other Rooted in Grace products may have different processing times depending on availability and production requirements.

Delivery Delays

While we aim to dispatch orders within the estimated timeframe, occasional delays may occur due to busy periods, supplier availability or courier disruption. We will endeavour to communicate significant delays.

Questions About Your Order

If you have any delivery questions, please contact us through the Contact Us page on our website.

Let customers speak for us

from 4 reviews

Expensive Difficult & Talk back Set

What great quality tumblers, very robust. I got these for my daughters. Each one reassembles their uniqueness, so I saw them and thought perfect! My youngest adores hers but she is a little clumsy and has dropped it many times - again great quality as it is still intact. They make good school accessories for all 3 of them. I will be back to buy some more stuff in the near future. Thank you!

Florence

01/13/2025

Beautiful Memories

My Grandchildren bought me this lovely thoughtful gift for my birthday and I am delighted with it - it has pride of place in my sitting room. The material is great and the quality of the photo prints are spectacular. It is a wonderful keepsake that I shall cherish forever. Thank you and I will be sending all my friends and aquaintences your way, should they come to me for gift ideas. Have a great week!

Millie

Marvelous Melts!

I purchased a number of wax melts for both myself and as Christmas gifts and what can I say... They all smelt amazing! I love a masculine scent and the Savage and Creed definitely did not disappoint. Loved the Thai lime and mango was a relaxing scent that made bath time all that more enjoyable.

Excellent packaging and swift delivery. Will most certainly be ordering a bigger batch next time and cannot wait to smell all the other scents on offer. Thank you so much x

Pheobe

20z tumbler

Thank you soo much for my tumbler the quality is amazing!

Stacey

01/06/2025